Overview
Archway is a platform that helps Sales Engineers deploy and manage small code snippets — called bridges — to close gaps during the sales process and beyond. Think of it as "Vercel for SE-built integrations" — one-click deployment of serverless functions that may run indefinitely in production.
Key Concepts
Bridge — A serverless function deployed to fill a gap between your product and what the customer needs. Bridges start as tactical gap-fillers during a deal but often become production infrastructure that customers depend on long-term.
Secret — Customer-managed credentials (API keys, tokens, database connections). SEs reference secrets by name but never see the actual values.
Invocation — A single execution of a bridge. All invocations are logged for monitoring and debugging.
Customer Portal — A separate application where your customers can view bridge status, provide credentials, and see execution reports.
Bridge Lifecycle
Every bridge follows a lifecycle:
Draft — Bridge is being developed and tested
Active — Bridge is deployed and serving requests
Paused — Bridge is temporarily disabled
Handed Off — Ownership transferred to post-sale team
Expired / Archived — Bridge is no longer active
Who Uses Archway?
Sales Engineers — Create and deploy bridges for customers
Admins — Manage team members, billing, and organization settings
Viewers — Read-only access to dashboards and reports
Customers — Access the customer portal to view bridge status and provide credentials