What is the Customer Portal?
The Customer Portal is a separate application where your customers can:
View the status and health of their bridges
See execution metrics (invocations, success rate, response times)
Provide credential values for secrets
View reports and dashboards configured by the SE
Trigger actions on bridges (if configured)
Authentication
Customers authenticate using magic links — no passwords required:
Customer enters their email address
Archway sends a magic link to their email
Customer clicks the link and is automatically logged in
Sessions last 72 hours by default (configurable per customer)
Magic links expire after 15 minutes for security.
Portal Dashboard
The customer dashboard shows:
Summary metrics — Active bridges, total invocations (7d), success rate, and items needing attention
Alerts — Bridges in error state, expiring soon, or needing manual intervention
Bridges table — All bridges visible to the customer with status, invocation counts, success rate, and response times
Controlling Customer Visibility
As an SE, you can control what customers see:
Show/Hide Endpoint URL — Toggle in bridge Settings tab whether the customer can see the raw endpoint URL
Reports — Only shown if you've configured a report for the bridge
Preview What your Customer Sees
As an SE, you can preview what customers see:
Customers — Go to your Customers Tab and select the customer for which you would like to see the preview.
Preview — Select Portal Preview to get an overview of what your customer sees. Keys will not be visible.