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How Customers Provide Credentials

Updated this week

The Customer Flow

When an SE creates a customer-managed secret, the customer provides the values through their portal:

  1. Customer logs into the portal via magic link

  2. Navigates to "Your Credentials" page

  3. Sees credentials with "Pending" badges — these need their input

  4. Clicks on a credential to expand it

  5. Fills in the required fields (API keys, tokens, connection strings, etc.)

  6. Clicks "Save"

  7. The credential status changes from Pending to Active

  8. The SE is notified and can now deploy bridges that use this credential

Security

  • All values are encrypted with AES-256-GCM before storage

  • The SE never sees customer-provided values in plaintext

  • Customers can show/hide sensitive fields while entering values

  • Customers can update values at any time

Portal Access Setup

To give a customer portal access:

  1. Create a customer with a valid email address

  2. Optionally configure allowed email domains to restrict who can access the portal (e.g., only @acme.com emails)

  3. The customer receives a magic link when they request access

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