Common Issues
Magic Link Not Received
Check spam/junk folders
Verify the customer's email address is correct in the customer record
Make sure the email domain is in the allowed email domains list (if configured)
Have the customer request a new magic link — old ones expire after 15 minutes
Magic Link Expired
Magic links expire after 15 minutes for security. The customer should request a new one from the portal login page.
Email Domain Not Allowed
If you've configured allowed email domains for a customer, only emails from those domains can access the portal. Check the customer record to verify the domain list.
Session Expired
Portal sessions last 72 hours by default. After expiration, the customer needs to request a new magic link. You can adjust the session duration in the customer record.